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Front Cover
1
Developing Web Information Systems
4
Copyright Page
5
Contents
7
Preface
14
Chapter 1. Information System Development
17
1.1 Information systems and IT
17
1.2 Information systems development methodologies
19
1.3 Information systems development life-cycles
20
1.4 Alternative strategies for information systems acquisition
27
Chapter 2. Internet-based Information Systems
31
2.1 The Internet
31
2.2 How the Internet works
34
2.3 Open source software development
39
Chapter 3. Web IS Development Methodology (WISDM)
45
3.1 Introduction
45
3.2 WISDM in context: the Multiview approach to IS development
45
3.3 The WISDM matrix
48
3.4 The role of the analyst: multiple perspectives
50
3.5 WISDM and the IS development life-cycle
52
3.6 Is web IS development different?
52
Chapter 4. e-Business Strategy
57
4.1 Introduction
57
4.2 Business models
59
4.3 Business webs for the theatre industry
61
4.4 Virtual communities
71
4.5 Marketspace transformation and relationship capital
72
Chapter 5. Systems Thinking
77
5.1 Introduction
77
5.2 Difficulties and messes
77
5.3 Themes in systems thinking
79
5.4 Thinking in loops
82
5.5 Patterns
88
5.6 Mental models
92
Chapter 6. Soft Systems Methodology
95
6.1 Introduction
95
6.2 Hard and soft systems thinking
96
6.3 Soft systems methodology
98
6.4 Beyond the basic form of SSM
111
Chapter 7. Designing for User Satisfaction
115
7.1 Introduction
115
7.2 Sociotechnical design with ETHICS
117
7.3 The Scandinavian tradition of participative design
125
7.4 Web site quality – the customer perspective
128
Chapter 8. Information Analysis
139
8.1 Introduction
139
8.2 Information system modeling
141
8.3 The unified modeling language (UML)
142
8.4 Requirements gathering and use case diagrams
146
8.5 Class diagrams
150
8.6 Interaction diagrams
161
8.7 State transition diagrams
165
8.8 Activity diagrams
167
Chapter 9. Technical Design
171
9.1 Introduction
171
9.2 Information system design
172
9.3 System design overview
173
9.4 Logical database design
176
9.5 Application design
189
9.6 User interface design
194
Chapter 10. Software System Construction
203
10.1 Introduction
203
10.2 Software implementation overview
204
10.3 Business data implementation
205
10.4 Business logic
213
10.5 Presentation layer – the user interface
222
10.6 Putting it all together – the complete application
226
10.7 Wireless application protocol (WAP)
231
10.8 Going live
234
Chapter 11. Web Information Management
239
11.1 Introduction
239
11.2 eXtensible Markup Language (XML)
240
11.3 Content management systems
250
Chapter 12. Reflections on WISDM
261
12.1 Introduction
261
12.2 The Global Drinks case
261
12.3 Web IS Development methods
263
12.4 Reflections on the case
266
12.5 Methods and methodology in IS development
267
Appendix A. Barchester Playhouse Case Study
271
A.1 Introduction
271
A.2 Current box office operations
273
A.3 Motivation for change
274
A.4 Requirements of the theatre booking system
275
Appendix B. Research Student Admissions Case Study
279
B1 The current process
279
Appendix C. Internet Resources
283
C.1 WISDM
283
C.2 Development tools
283
C.3 Web design
285
C.4 Other useful sites
285
Index
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