Dangerous Customer Service - Dangerously Great Customer Service...How to Achieve it and Maintain it

Dangerous Customer Service - Dangerously Great Customer Service...How to Achieve it and Maintain it

von: Impact Innovation

Bloomsbury Publishing, 2011

ISBN: 9781408127377

Format: PDF

Kopierschutz: DRM

Windows PC,Mac OSX Apple iPad, Android Tablet PC's

Preis: 19,49 EUR

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Dangerous Customer Service - Dangerously Great Customer Service...How to Achieve it and Maintain it


 

Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great customer service. An accessible guide, Dangerous Customer Service shows the reader how to cover the basics - what customers expect from a service and what they will take for granted - and how to create the magic that transforms that serivice into an extra special personal experience. Exercises and real-life examples will help the reader to learn and develop essential facets of customer services including loyalty, training your customer and services across cultures.