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Acknowledgements
5
Preface
6
Contents
8
Contributors
10
Introduction
11
Part I Evolving Software Markets
18
Vertical Software Industries
19
Theories Related to Vertical Software Industry Evolution
24
Model for Evolution of a Vertical Software Industry
32
Overview of Telecom Operator Software Market
41
Part II Current State of the Telecom Software Market
49
Process Improvement Through Software
51
Effect of Software on CSP Performance
55
Insights from Operator Interviews
58
Analyzing the Current Phase of the OSS/BSS Software Market
70
Part III Issues Affecting Telecom Software Market Evolution
92
Vertical Integration due to Software Systems’ Modularity
94
Vertical Integration due to Small Market Size and High Product Development and Integration Costs
98
Market Polarization due to Difference in Interface Implementation Efforts
103
Barriers to Horizontal Development
108
Part IV Future Scenarios for the Teleoperator Software Market and their Evaluation
112
Delphi Study
114
Manager’s Toolbox for OSS/BSS Market Analysis
121
Developing Toolboxes
129
Part V Evolution of Telecom Operator Software Industry – Conclusions and Future
133
Evolution of Telecom Operator Software Industry: Conclusions and Future
134
References
139
Index
144
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