Essentials for the Improvement of Healthcare Using Lean & Six Sigma

Essentials for the Improvement of Healthcare Using Lean & Six Sigma is all about real and immediate quality improvement. Written by D.H. Stamatis, a renowned expert in organizational development and quality, the book addresses concerns that can be ameliorated with minimal government intervention.Detailing immediate paths for improvement fundamental to primary care, hospitals, and managed care,the book:Introduces much-needed mechanics of change,includingtransitioning fromhierarchical groups to interactive inclusionary teams Focuses on customer satisfaction as a key indicator of qualityExplains how Lean and Six Sigma tools can be readily applied to healthcareSpotlights primary care, including how to define and redesign its process and develop better metricsPresents IT applications that will improve billing, documentation, and patient careExamines Malcolm Baldrige National Quality Award criteria as it applies to healthcareIllustrates quality improvements and best practices through real world case studies Includes a companion CD with Six Sigma forms and formulas, Lean improvement tools, and other quality tools and worksheetsWhetheryou thinkadvances in technology and medicine, coupled with freedom of choice, makes the U.S. healthcare system the best in the world, or whetheryou believe growing costs, regulatory morass, and a tort-obsessed culture drop it to the bottom, it isevident that the processes currently employed and the subsequent defensive medicine philosophy that has resulted will not be able to meet the future demands of our agingsociety. Through Six Sigma and Lean, this text moves the focus from reactive controls to the proactive efficiency required to implement real and sustainable quality improvements that will allow us to forge a system that is all about wellness.