Self-Service in the Internet Age - Expectations and Experiences

von: David Oliver, Celia Romm Livermore, Fay Sudweeks

Springer-Verlag, 2009

ISBN: 9781848002074 , 276 Seiten

Format: PDF

Kopierschutz: Wasserzeichen

Windows PC,Mac OSX geeignet für alle DRM-fähigen eReader Apple iPad, Android Tablet PC's

Preis: 96,29 EUR

  • Distributed Video Sensor Networks
    Et voilĂ  i robot - Etica ed estetica nell'era delle macchine
    Designing User Friendly Augmented Work Environments
    Multimodal Usability
    Formal Methods: State of the Art and New Directions
    Awareness Systems - Advances in Theory, Methodology and Design
  • Codes and turbo codes
    Grids, Clouds and Virtualization
    Online Worlds: Convergence of the Real and the Virtual
    User-Centered Interaction Design Patterns for Interactive Digital Television Applications
    Pervasive Computing - Innovations in Intelligent Multimedia and Applications
    Multimedia Interaction and Intelligent User Interfaces - Principles, Methods and Applications
 

Mehr zum Inhalt

Self-Service in the Internet Age - Expectations and Experiences


 

Dave Oliver, Celia Romm and Fay Sudweeks This book follows previous texts: Celia Romm and Fay Sudweeks (eds) (1998), Doing Business Electronically: A Global Perspective of Electronic Commerce, and Fay Sudweeks and Celia Romm (eds) (1999) Doing Business on the Internet: Opportunities and Pitfalls. Not only is this current book about doing something, but it also aims to present insights into how electronic commerce impacts upon the lives of everyday people; in other words, how electronic commerce is received, as well as how it is 'done'. Accessing the Internet on a regular basis has become an established activity for many people. This activity gives academics and researchers the opportunity to observe and study the nature and effects of this engagement in society. The influence of the Internet in our social fabric also provides the incentive for organizations to implement a web presence. As expressed in the title Self-Service on the Internet: Expectations and Experiences, we aim to present the expectations or reasons for the availability of various services on the Internet, and social responses to these developments, i. e. the experiences. These are the two main dimensions to the chapters presented in this book. The major component in the title is self-service on the Internet. The term electronic commerce is too restrictive for our purpose as it tends towards commercial overtones, which do not especially concern us.